Vcity takes every member's privacy seriously. This document clearly explains how we collect, use, and protect your personal information throughout your use of our platform.
Six core pillars underpinning vcity's data protection policy
All data transmitted between your device and vcity servers is protected by industry-standard 256-bit SSL encryption. Your sensitive information never travels exposed over the internet.
Only specifically authorised vcity staff may access members' personal data, and only for legitimate service purposes. All access is logged in our internal audit system.
Vcity has never and will never sell, rent, or share members' personal data with third-party advertisers or marketers without your explicit and informed consent.
Member data is stored in licensed data centres with multi-layered physical and digital protection. Automatic backup systems ensure your data is never lost in any unforeseen situation.
Vcity's privacy settings are designed by default to provide maximum protection. You don't need to change any settings to keep your data safe — we've already taken care of that from the start.
Vcity's Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act (PDPA) and international standards, ensuring your rights as a data owner are fully recognised.
Vcity ("we", "Platform") is committed to protecting the privacy and security of personal data belonging to every individual who uses our platform. This Privacy Policy ("Policy") describes the data collection, use, disclosure, and protection practices that vcity follows when handling your personal information.
This policy applies to all personal data collected through:
This policy is to be read together with Terms & Conditions vcity. In the event of any conflict between the two documents regarding privacy matters, this Privacy Policy shall serve as the primary reference.
Vcity collects your personal data through two main channels — information you provide directly during registration and platform use, and information collected automatically as you use our services.
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number (for KYC) | Account Registration & KYC Verification |
| Contact Information | Email address, phone number, mailing address | Registration form |
| Financial Information | Bank account number, bank name, deposit and withdrawal transaction records | Payment Processing |
| Technical Data | IP address, device type, operating system, web browser | Automatically during use |
| Activity Data | Game history, betting activity, login records, and platform preferences | Platform system records |
| Communication Data | Correspondence with customer support, feedback, and complaints | Customer Service Interaction |
Vcity does not collect sensitive personal data such as medical information, religious beliefs, or sexual orientation. We only request information that is strictly necessary for the purposes stated in this Policy.
Vcity uses collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which vcity uses your data:
Vcity will not use your personal data for any purpose not stated above without first obtaining your consent.
Every instance of personal data processing carried out by vcity rests on a solid legal basis. We process your data under one of the following grounds:
If you wish to know the specific legal basis for any particular data processing activity, you may contact our privacy team and we will provide a detailed explanation.
Vcity understands that your data privacy is a priority. We do not sell or rent your personal data to any third party. However, in certain limited circumstances, vcity may need to share your data with the following parties:
Vcity uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions properly. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some vcity platform features. For more information on managing cookies, refer to the guide in your browser settings.
Vcity continually invests in robust security infrastructure to ensure your personal data remains protected at all times. The technical and organisational measures we employ include:
While vcity takes all reasonable steps to protect your data, no security system can guarantee 100% protection in every situation. In the event of a data security breach involving your personal information, vcity will notify you and the relevant authorities as required by law within the stipulated timeframe.
Vcity retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law. Our general data retention guidelines are as follows:
Once the required retention period has elapsed, your personal data will be securely deleted or anonymised so it can no longer be identified. Our data deletion procedures follow industry standards to ensure data cannot be recovered.
As the owner of your personal data, vcity recognises and respects the following rights you hold under applicable data protection laws:
You have the right to request a copy of the personal data vcity holds about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
In certain circumstances, you have the right to request the deletion of your personal data from our systems.
You have the right to request that we restrict the processing of your data in specified circumstances.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You have the right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the vcity privacy team via email [email protected]. We will process your request within 30 business days from the date we receive your complete request. In complex cases, this period may be extended up to 60 days with prior notice to you.
Vcity reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. All changes take effect immediately upon publication of the updated Policy on our website.
For material and significant changes, vcity will provide appropriate notice to members through:
Your continued use of the vcity platform following any amendments to the Privacy Policy will be deemed as your acceptance of the updated terms. The "Last Updated" date shown at the top of this document reflects the date the current version of this Policy came into effect. We encourage you to review this Policy periodically.
If you have any questions, concerns, or wish to exercise your data rights regarding this Privacy Policy, please contact us through the following channels:
Your privacy is our priority. Register a vcity account today and enjoy an online entertainment platform that protects your personal data to the highest security standards.